Website Terms and conditions for supply of digital content to consumers
1. Who are we and our contact details
1.1. We are Ward and Ward York Ltd. We’re a company registered in England and Wales with company number 11308209 whose registered address is at 2 Clifton Moor Business Village, James Nicolson Link, York, North Yorkshire, England, YO30 4XG.
1.2. You can get hold of us in any of the following ways:
- by telephoning us on 01904607626;
- by emailing us at email@example.com; or
- by writing to us at 7Beckside, Elvington, York, YO41 4BE.
2. What do these terms do, and why are they important?
Please read these terms and conditions carefully before you place an order with us via the website. They contain important information, including
- how we will provide you with the digital content that you have ordered
- our payment terms and delivery times
- thesituations in which this contract may be amended or cancelled by you or by us (including within a cooling-off period)
- what you should do if there is a fault with the digital content that we have provided to you, and
- how we will use your personal details as well as other matters.
2.1. If, in these terms and conditions, we say that either of us may contact the other in ‘writing’, then this means it can be by letter or by email.
2.2. We only sell digital content in the UK.
2.3. Separate terms and conditions apply to the use of our website. You can find those terms and conditions here: https://mattwardmarketing/websitetermsofuse
3. Your personal information
3.1. For information about how we collect and use your personal information, please see our website privacy notice, which is available here: https://mattwardmarketing/websiteprivacynotice
4. Order Process and the Contract between you and us
When you place an order with us, the legal contract between you and us will only come into existence when we tell you that we can provide the digital content to you, which we will usually communicate by email. If we tell you that we cannot provide the digital content to you for whatever reason, then we will not charge you for it. If we tell you that we are unable to provide the digital content, and we have already received payment from you, then we will promptly refund you for any digital content that we cannot provide to you.
- Disclaimer. THE CONTENT, SERVICES, FREE PRODUCT SAMPLES AND FREEBIE OFFERS FROM OR LISTED THROUGH THE SITE ARE PROVIDED “AS-IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS SITE AND ANY WEBSITE WITH WHICH IT IS LINKED. THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF MONEY, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU THE USER. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. THE INFORMATION AND ALL OTHER MATERIALS ON THE SITE ARE PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY AND DO NOT CONSTITUTE PROFESSIONAL ADVICE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY AND COMPLETENESS OF ALL INFORMATION AVAILABLE ON THIS SITE OR ANY WEBSITE WITH WHICH IT IS LINKED.
6. Changes to digital content
6.1. If you would like to make a change to the digital content for which you have already placed an order, please contact us as promptly as you can. We will always be willing to discuss with you whether the change you would like to make is possible, and whether there are likely to be any changes to price, times for delivery, any suspension period whilst any changes are made, or any other consequences or changes arising from your request. If your requested change is possible, we’ll ask you to confirm that you would like to continue with the change, to ensure that we’re both clear on how we need to fulfil your request.
6.2. In some circumstances we may need to make minor changes to the digital content that you ordered. As these are minor changes and will not affect your use of the digital content we will not usually contact you about these. These minor changes are likely to be:
- because we need update the digital content to implement a change in the law, or a regulatory requirement; and/or
- because we need to make minor technical changes or enhancements, that will not affect your use or enjoyment of the digital content.
6.3. It is possible that exceptionally, we may need to make a more major change to the digital content. If these exceptional circumstances arise in relation to an order that you have placed with us, then we will contact you before we make the change to let you know. If you do not want to proceed with the change, you’ll be entitled to cancel the contract and section 14.1 (cancellation terms) of these terms and conditions will apply.
The changes that we expect to fall under this section are:
- Product updates or improvements
- Bug fixes
- Other – which will be communicated to you
7. Digital content updates
7.1. From time to time, we may need to update, or we may ask you to update, our digital content. We will ensure that even after this update, the digital content continues to match the description of it that was provided to you during the order process.
8. Payment details
8.1. The price of the digital content will be the price set out on our website at the time when you place your order. Our prices include VAT at the current rate.
8.2. We make all reasonable efforts to ensure that we do not make errors with the prices that we charge you. For example, before we accept your order, we usually try to check the website price against our price list in force at the time of your order. However, if an error has been made and the price in the price list is lower than the website price, then we will charge you the price on the price list (being the lower amount). If an error has been made and the price in the price list is higher than the website price, we will contact you to confirm how you would like to proceed (and if you want to cancel the contract section 14.1 of these terms and conditions will apply).
8.3. Any costs for delivery of the digital content and other costs associated with the digital content will be the amounts that were set out to you in the order process on our website.
8.4. When you need to pay us depends on whether the digital content we provide you with is provided on a one off or on a subscription basis:
- For one-off digital content, you must pay for it before you download or stream it;
- For subscriptions to digital content, you must pay monthly, in advance.
8.5. We accept payment by credit card, through paypal and stripe and sometimes other service providers.
8.6. If you do not pay us on time, we may charge you interest at the rate of 2% a year above the base rate of Bank of England from time to time. The interest will accrue each day from the date that the amount you owe us was due, until the date you make payment of the amount that is overdue. It will accrue whether or not it is before or after any court judgment. You must pay the interest to us when you make payment to us of the amount that is overdue. If you write to us and request it, we will send you a statement of the interest you owe us to date, and the additional amount being added each day.
9. Delivery of digital content
9.1. Before you place your order, on our order pages, we will let you know when we will deliver the digital content to you. Delivery and supply times will depend on whether your order is one-off or a subscription:
- For one-off digital content, it will be available for download or streaming by you once your order has been accepted and you have made payment (see section 7 for information about payment) but please note that you will lose your cooling-off period cancellation rights (see section 13) once you begin to download or stream the digital content;
- For subscriptions to digital content, we will provide the digital content to you during the times as told to you during the order process until the contract is cancelled by you (see section 14) or by us (see section 15) or until we withdraw the digital content (see section 16).
9.2. We will contact you if we are delayed in delivering the digital content to you because of circumstances that are not within our control. If we contact you within a reasonable time to let you know about this, then we will not be responsible for any delays due to those circumstances. However, if the delay continues beyond a reasonable amount of time, then you can contact us to cancel the contract, and we will provide you with a refund for any digital content that you have paid for but not yet received.
10.1. If something happens that means we must suspend the supply of the digital content to you, for example:
- to make minor technical adjustments or to resolve technical issues;
- to update the digital content to implement a change in law or any relevant regulatory requirement, then we will contact you to let you know.
10.2. We will usually let you know in advance of any suspension unless it is an emergency, in which case we will let you know as soon as reasonably possible. If we do suspend the supply of digital content, your payment will be adjusted so that you do not pay for the relevant suspended item during the period of suspension.
10.3. If we are going to suspend the supply of digital content for more than 1 month, then you may contact us to cancel the contract. We will provide you with a refund for the relevant digital content for which you have made payment, but have not yet received.
11. Your obligations
11.1. We will inform you during the order process of information that we need from you in order to provide you with the digital content. We will contact you to request this information.
11.2. If you don’t provide us with this required information in a reasonable time, or if information that you give us is not accurate, we may cancel the contract (and the consequences set out in section 15.2 will apply), or we may charge you for the additional costs that we incur as a result.
11.3. If you don’t give us required information within a reasonable time, we will not be liable to you if this causes a delay in providing you with the digital content, or if we do not provide any part of them to you.
12. If there is a fault with the digital content
12.1. We hope that you are satisfied with the digital content that we have supplied to you, but if there is a fault with it, then please contact us using the details set out in section 1.
12.2. We must provide digital content to you that meets your consumer rights.
12.3. This section 11.3 provides you with a summary of your consumer rights if there is a fault with the digital content that we have provided to you. However, this is only a summary of your key rights. If you need more detailed information, you can contact Citizens Advice on www.citizensadvice.org.uk or you can call 03454 04 05 06, or you can contact your local Trading Standards Department.
- Ifwe have provided you with digital content, the Consumer Rights Act 2015 says that the digital content must be as described, fit for purpose and of satisfactory quality and:
a.If your digital content is faulty, you’re entitled to a repair or replacement.
- Ifthe fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
- If you can show that the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
12.4. Your rights as summarised above are in addition to any cancellation rights that you may have during the cooling-off period, which are explained in section 13.
13. Our liability if you suffer loss or damage
13.1. If we do not comply with any section of these terms and conditions, or we do not use reasonable care and skill in providing the digital content to you, then we are liable to you for loss and damage that you suffer and that we cause, so long as the loss or damage that is caused is foreseeable. Loss or damage is ‘foreseeable’ if it is obvious to a reasonable person that it will happen because of us breaking the contract, or if it is obvious that it might happen because of something you told us about when we entered into the contract.
13.2. If we provide you with digital content that is faulty and that damages your device, we will either repair the device or pay compensation to you.
13.3. We do not limit or exclude our liability to you, where we are not allowed to do so by law. This means that we do not limit or exclude our liability for death or personal injury due to our negligence (or negligence of our employees or subcontractors), for fraud, for breach of your legal rights in relation to the digital content (a summary of which is set out in section 11.3) or for providing you with defective items under the Consumer Protection Act 1987.
13.4. If we provide any advice to you, including in any instructions or manuals provided to you with the digital content, then you should follow these carefully. We will not be liable to you for any damage that is caused due to your failure to follow such advice or instructions.
13.5. We only provide digital content for private and domestic use. We do not provide it for business or commercial use. If you do use the digital content for business or commercial use, we will have no liability to you for loss of profit, loss of business, loss of opportunity or loss of goodwill.
14. Cooling-off period and your right to cancel the contract during it
14.1. Your rights to cancel during the cooling-off period are in addition to and are separate from your other rights to cancel the contract. Those other rights are set out in section 14 below. The cancellation rights during the cooling-off period do not apply to any purchases that you have made in our shops.
14.2. When you buy digital content from a website, in most cases you will have the right to cancel the contract (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) within the cooling-off period (explained in section 13.3 below) because you have changed your mind. (This right exists unless one of the circumstances set out in section 13.4 below applies.) If you rely on these cancellation rights to cancel the contract during the cooling-off period, you do not have to provide us with any reason for cancelling.
14.3. For digital content (whether one-off or subscription) you have up to 14 days after the day we contact you to accept your order to cancel the contract, unless you start to download the digital content before that time (in which case we will ask you to acknowledge before downloading that you have lost your cancellation rights). However, it is subject to certain exceptions that are set out in section 13.4 below.
14.4. If any of the following circumstances applies to the digital content that you have ordered, then the cancellation rights during the cooling-off period do not apply to you and you will not have the right to cancel the contract in respect of those digital content because you have changed your mind:
- you have started to download the digital content that you ordered;
14.5. If you want to cancel the contract because you have changed your mind, then you should let us know before the end of the cooling-off period (as calculated in accordance with section 13.3) by:
- contacting us on the details set out in section 1 and include your name, email address, address and order details providing a clear statement that you want to cancel.
14.6. If you cancel the contract during the cooling-off period because you have changed your mind, then we will provide you with a refund for the digital content as well as any standard delivery costs that you paid, but if you chose a more expensive delivery option than our standard delivery when you placed your order, then we will only refund you an amount equivalent to our standard delivery costs, we will provide you with a refund within 14 days of the day after you let us know that you want to cancel the contract.
15. Your rights to cancel the contract
15.1. In addition to your rights to cancel the contract during the cooling-off period set out in section 13, if any of the following circumstances apply, you have the right to cancel this contract immediately:
- we have informed you that there was an error with the price or the description of the digital content when you placed the order, and you now do not wish to proceed based on the correct price or description;
- we have informed you that we need to make a major change to the digital content (see section 5.3) and you do not want to proceed with the change;
- there is a significant delay in providing the digital content to you, because of circumstances that are not within our control (see section 8.2);
- we have informed you that we need to suspend the supply of digital content to you, for any of the reasons set out in section 9.1, for more than 30 days; or
- you have some other legal right to cancel the contract because of something we have done.
15.2. If you do cancel the contract for any of the above reasons (section 14.1(a) to 14.1(e)), then we will provide you with a refund for any digital content that you have paid for but we have not yet provided, or we may provide you with a refund for any digital content that have not been properly provided to you. In certain circumstances you may also be entitled to further compensation.
15.3. If there is a fault with the digital content that we have provided to you, please see section 11 of these terms and conditions.
15.4. If you are cancelling the contract for any other reason that is not set out in section 14.1 or section 13 (where you are cancelling the contract during the cooling-off period), then the contract will end in 30 days and you will continue to pay us for any digital content provided during that period. If you have made payment for any digital content that is/are to be supplied to you after that period, we will provide you with the relevant refund.
16. Our rights to cancel the contract
16.1. If you don’t comply with your obligations in these terms and conditions, we may cancel the contract. The following are examples of circumstances where we would consider that you have not complied with your obligations:
- you do not pay us on time and you do not pay us within 7 days of us telling you that payment is overdue (see section 7.4);
- you do not provide us with information that we have requested from you within a reasonable time (see section 10.1).
16.2. If we cancel the contract because you have not performed your obligations (including those examples listed in section 15.1), we will provide you with a refund for any digital content for which you have paid but not yet received. However we may make a reduction from the refund due to you, or if you are not due a refund because you have not yet made payment, then we may charge you, an amount of reasonable compensation for costs that we incur due to having to cancel the contract.
17. If we stop providing digital content
17.1. If the digital content with which we provide you is made available on a subscription basis (and is not a one-off purchase), we may decide at some point in the future to stop providing it. If we decide to stop providing it, we will contact you at least 30 days before we stop providing it, to let you know. If you have made payment for digital content that we will no longer be providing to you, we will give you the relevant refund for what you will not receive.
18.1. We may transfer our rights and obligations under these terms and conditions to another organisation. We will contact you to let you know if we do so. Any transfer will not affect your rights under these terms and conditions.
18.2. You cannot transfer any of your rights or obligations under these terms and conditions to anyone else without first getting our consent in writing.
18.3. If a court decides that any part of these terms and conditions are invalid or unenforceable, the remaining sections of these terms and conditions will not be affected and will remain in place.
18.4. If we delay in exercising any right we have under the contract, this will not stop us from exercising that right against you at a later date.
18.5. Unless we transfer our rights and obligations to another organisation, then this contract is only between you and us. This means no other person or organisation is a party to this contract and they do not have any rights under the contract.
18.6. If there is ever any dispute between you and us, then it will be resolved using the law of England and Wales. If you live in England or Wales, we both agree respectively that proceedings will be brought in the English courts. However, if you live in Scotland, you can bring proceedings in Scottish or English courts and if you live in Northern Ireland you can bring proceedings in Northern Irish or English courts.
18.7. If you are dissatisfied with how we have handled your complaint you can refer the dispute to the European Online Dispute Resolution Platform by following this link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
- You understand and agree that there are important risk factors that should be considered by you when deciding whether to purchase any products from our websites.
19.1. NO EARNINGS PROJECTIONS, PROMISES OR REPRESENTATIONS
19.2. You recognize and agree that we have made no implications, warranties, promises, suggestions, projections, representations or guarantees whatsoever to you about future prospects or earnings, or that you will earn any money, with respect to your purchase of any of our products, and that we have not authorized any such projection, promise, or representation by others.
19.3. Any earnings or income statements, or any earnings or income examples, are only estimates of what we think you could earn. There is no assurance you will do as well as stated in any examples. If you rely upon any figures provided, you must accept the entire risk of not doing as well as the information provided. This applies whether the earnings or income examples are monetary in nature or pertain to advertising credits which may be earned (whether such credits are convertible to cash or not).
19.4. There is no assurance that any prior successes or past results as to earnings or income (whether monetary or advertising credits, whether convertible to cash or not) will apply, nor can any prior successes be used, as an indication of your future success or results from any of the information, content, or strategies. Any and all claims or representations as to income or earnings (whether monetary or advertising credits, whether convertible to cash or not) are not to be considered as “average earnings”.
19.5. THE ECONOMY
19.6. The economy, both where you do business, and on a national and even worldwide scale, creates additional uncertainty and economic risk. An economic recession or depression might negatively affect the results produced any of our products.
19.7. YOUR SUCCESS OR LACK OF IT
19.8. Your success in using the information or strategies provided by this website, depends on a variety of factors. We have no way of knowing how well you will do, as we do not know you, your background, your work ethic, your dedication, your motivation, your desire, or your business skills or practices. Therefore, we do notguarantee or imply that you will get rich, that you will do as well, or that you will have any earnings (whether monetary or advertising credits, whether convertible to cash or not), at all.
19.9. Internet businesses and earnings derived therefrom, involve unknown risks and are not suitable for everyone. You may not rely on any information presented on the website or otherwise provided by us, unless you do so with the knowledge and understanding that you can experience significant losses (including, but not limited to, the loss of any monies paid to purchase any of our products, and/or any monies spent setting up, operating, and/or marketing of any of our products, and further, that you may have no earnings at all (whether monetary or advertising credits, whether convertible to cash or not).
19.10. FORWARD-LOOKING STATEMENTS
19.11. MATERIALS CONTAINED ON THIS WEBSITE OR IN MATERIALS PURCHASED AND/OR DOWNLOADED FROM THIS WEBSITE MAY CONTAIN INFORMATION THAT INCLUDES OR IS BASED UPON FORWARD-LOOKING STATEMENTS WITHIN THE MEANING OF THE SECURITIES LITIGATION REFORM ACT OF 1995. FORWARD-LOOKING STATEMENTS GIVE OUR EXPECTATIONS OR FORECASTS OF FUTURE EVENTS. YOU CAN IDENTIFY THESE STATEMENTS BY THE FACT THAT THEY DO NOT RELATE STRICTLY TO HISTORICAL OR CURRENT FACTS. THEY USE WORDS SUCH AS “ANTICIPATE,” “ESTIMATE,” “EXPECT,” “PROJECT,” “INTEND,” “PLAN,” “BELIEVE,” AND OTHER WORDS AND TERMS OF SIMILAR MEANING IN CONNECTION WITH A DESCRIPTION OF POTENTIAL EARNINGS OR FINANCIAL PERFORMANCE.
ANY AND ALL FORWARD LOOKING STATEMENTS HERE OR ON ANY MATERIALS ON THE WEBSITE ARE INTENDED TO EXPRESS OUR OPINION OF EARNINGS POTENTIAL. MANY FACTORS WILL BE IMPORTANT IN DETERMINING YOUR ACTUAL RESULTS AND NO GUARANTEES ARE MADE THAT YOU WILL ACHIEVE RESULTS SIMILAR TO OURS OR ANYBODY ELSE, IN FACT NO GUARANTEES ARE MADE THAT YOU WILL ACHIEVE ANY RESULTS FROM OUR IDEAS AND TECHNIQUES IN OUR MATERIAL.
19.12. DUE DILIGENCE
19.13. You are advised to use Your own due diligence when it comes to making business decisions and should use caution and seek the advice of qualified professionals. You should check with Your accountant, lawyer, or professional adviser, before acting on this or any information. You may not consider any examples, documents, or other content on the website or otherwise provided by us to be the equivalent of legal advice. Nothing contained on the website or in materials available for sale or download on the website provides legal advice in any way. You should consult with your own attorney on any legal questions you may have.
19.14. We assume no responsibility for any losses or damages resulting from your use of any link, information, or opportunity contained within the website or within any information disclosed by the owner of this site in any form whatsoever.
19.15. PURCHASE PRICE
19.16. Although we believe the price of our products is fair for the value that you receive, you understand and agree that the purchase price for any of our products has been arbitrarily set by us. This price bears no relationship to objective standards.
19.17. TESTIMONIALS & EXAMPLES
19.18. Testimonials and examples on this website about any of our products are exceptional results, do not reflect the typical purchaser’s experience, don’t apply to the average person and are not intended to represent or guarantee that anyone will achieve the same or similar results. Where specific income or earnings (whether monetary or advertising credits, whether convertible to cash or not), figures are used and attributed to a specific individual or business, that individual or business has earned that amount. There is no assurance that you will do as well using the same information or strategies. If you rely on the specific income or earnings figures used, you must accept all the risk of not doing as well. The described experiences are atypical. Your financial results are likely to differ from those described in the testimonials.
Please note that the content of this page can change without prior notice. This disclaimer was last updated on the 3rd of June 2019.
- AFFILIATE DISCLOSURE
20.1. Disclosure of Material Connection: Some of the links in this website are affiliate links. This means if you click on the link and purchase the item, the owner of this website will receive an affiliate commission. Regardless, the owner of this website only recommends products or services that will add value to the readers. The owner of this website is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising, which can be found here: https://www.ftc.gov/sites/default/files/attachments/press-releases/ftc-publishes-final-guides-governing-endorsements-testimonials/091005revisedendorsementguides.pdf
20.2. This website may accept forms of cash advertising, sponsorship, paid insertions or other forms of compensation.
20.3. The compensation received may influence the advertising content, topics or posts made in this website. That content, advertising space or post may not always be identified as paid or sponsored content.
20.4. The owner(s) of this website may be compensated to provide opinions on products, services, websites and various other topics. Even though the owner(s) of this website receives compensation for our posts or advertisements, we always give our honest opinions, findings, beliefs, or experiences on those topics or products. The views and opinions expressed on this website are purely the author. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question.
20.5. This website does not contain any content which might present a conflict of interest.
Model cancellation form (Distance Contracts)
The wording on this form is specified by the law. You should therefore only change those parts indicated.
To Ward and Ward York Ltd, 2 Clifton Moor Business Village, James Nicolson Link, York, North Yorkshire, England, YO30 4XG firstname.lastname@example.org
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*], Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate